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REQ-1023

Email not synchronising on mobile

Awaiting Information

Description

New messages are visible on desktop Outlook but are not appearing on the mobile device.

Requester Daniel Lee daniel.lee@example.com

Assigned To Sarah Williams Software Developer

Department Finance

Category Technical Support

Priority Medium

Status Awaiting Information

Created 25 Jul 2026 22:59

Last Updated 30 Jul 2026 22:49

Due Date 29 Jul 2026 This request is overdue

Completed Not completed

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Author

Comment

Internal note

SW

Sarah Williams

30 Jul 2026 22:49

Please confirm the mobile device model and operating system version.

Status Changed Sarah Williams

Additional device information requested.

In Progress → Awaiting Information

30 Jul 2026 22:49

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