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MJ
Mark Johnson Service Desk Lead

Reports

Review request volumes, completion rates and team workload.

Total Requests
8
Open Requests
7
Overdue Requests
1
Completion Rate
12.5%

Requests by Status

Current distribution across the workflow.

New
3
Reviewed
1
In Progress
1
Awaiting Information
1
Testing
1
Completed
1

Requests by Category

The most common types of work submitted.

Technical Support 3
Website Update 2
Access Request 1
Data Issue 1
Reporting Request 1

Requests by Department

Request demand across business areas.

Finance 2
Human Resources 2
Information Technology 2
Marketing 1
Sales 1

Team Workload

Open requests currently assigned to each team member.

James Brown Systems Analyst
3 open
Completed: 0 Overdue: 0
Mark Johnson Service Desk Lead
3 open
Completed: 0 Overdue: 0
Sarah Williams Software Developer
1 open
Completed: 1 Overdue: 1
Daniel Lee Finance Officer
0 open
Completed: 0 Overdue: 0
Emily Davis HR Adviser
0 open
Completed: 0 Overdue: 0
Laura Wilson Marketing Manager
0 open
Completed: 0 Overdue: 0

Team Performance

A detailed summary of assigned work by team member.

Team Member Job Title Open Completed Overdue
James Brown Systems Analyst 3 0 0 View Work
Mark Johnson Service Desk Lead 3 0 0 View Work
Sarah Williams Software Developer 1 1 1 View Work
Daniel Lee Finance Officer 0 0 0 View Work
Emily Davis HR Adviser 0 0 0 View Work
Laura Wilson Marketing Manager 0 0 0 View Work