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REQ-1024

Laptop not connecting to VPN

In Progress

Description

The company laptop cannot establish a VPN connection when working remotely.

Requester Emily Davis emily.davis@example.com

Assigned To Mark Johnson Service Desk Lead

Department Human Resources

Category Technical Support

Priority High

Status In Progress

Created 26 Jul 2026 22:59

Last Updated 30 Jul 2026 21:59

Due Date 31 Jul 2026

Completed Not completed

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File

Maximum file size: 5 MB.

No files have been attached.

Author

Comment

Internal note

MJ

Mark Johnson Internal note

30 Jul 2026 19:59

Initial checks completed. The VPN client configuration is being reviewed.

Status Changed Mark Johnson

Request moved into active investigation.

Reviewed → In Progress

30 Jul 2026 21:59

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